Privacy Policy for Chorley Window Blinds

1. Introduction

Chorley Window Blinds (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal data provided through our website, enquiry forms, phone calls, emails and other communications. We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

This policy applies to users of our website and customers who contact us about blinds, curtains, shutters, replacement slats, measuring appointments, quotations or related services.

2. Information We Collect

We may collect the following types of personal information:

Information you provide to us, including:

Your name
Email address
Telephone number
Address or property location
Details of your enquiry
Information relating to quotation requests, measuring appointments or orders
Any other information you choose to provide when contacting us

Technical and website information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referral source
Cookie and analytics data

This information helps us understand how visitors use our website and how we can improve the customer experience.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries
Arrange measuring appointments
Provide quotations
Supply products and services requested by you
Contact you about your enquiry, quote or order
Manage customer service and communication
Improve our website, services and customer experience
Comply with legal, regulatory or accounting obligations
Send marketing updates only where you have given consent

Website analytics data is generally used for performance monitoring and improvement. Where possible, this data is used in a way that does not personally identify you.

4. Legal Basis for Processing

We rely on one or more of the following lawful bases when processing personal data:

Contract
Where processing is needed to provide a quote, arrange an appointment, fulfil an order or deliver a service you have requested.

Consent
Where you have agreed to receive marketing communications or have accepted certain cookies.

Legal obligation
Where we are required to keep records or disclose information to comply with the law.

Legitimate interests
Where processing is necessary for running and improving our business, responding to enquiries, maintaining our website and providing good customer service, provided your rights do not override those interests.

5. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your information with trusted third parties where necessary, including:

Website hosting providers
Email and communication providers
Analytics and website performance services
Payment or accounting service providers
Suppliers or contractors involved in delivering our services
Professional advisers, where required
Regulatory or legal authorities, where required by law

Any third parties that process personal data on our behalf are expected to keep your information secure and use it only for the agreed purpose.

6. International Transfers

Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place. This may include using UK-approved contractual clauses or working with providers that offer suitable data protection protections.

7. Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is limited to those who need it for legitimate business purposes.

8. Data Retention

We only keep personal data for as long as necessary for the purpose it was collected.

This may include keeping information to:

Respond to enquiries
Manage quotes and appointments
Complete orders and provide services
Maintain business and accounting records
Comply with legal obligations

When personal data is no longer needed, it will be securely deleted, anonymised or archived where appropriate.

9. Cookies

Our website may use cookies to improve functionality, understand website usage and enhance the visitor experience.

Cookies may include:

Essential cookies
Analytics cookies
Functionality cookies
Performance cookies

You can control or delete cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

10. Your Rights

Under UK data protection law, you have rights relating to your personal information. These may include the right to:

Request access to the personal data we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal data
Ask us to restrict certain processing
Object to certain types of processing
Withdraw consent where processing is based on consent
Request data portability, where applicable

To exercise your rights, please contact us using the details below.

11. Contact Details

For questions about this Privacy Policy or how your personal data is handled, please contact:

Chorley Window Blinds
Email: info@chorleywindowblinds.co.uk
Phone: 07875 846017

12. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can also visit the ICO website for further guidance.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

Any updates will be posted on this page with a revised effective date. Continued use of our website after changes are made will indicate acceptance of the updated policy.